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September 19, 2007    

British Bankers’ Association – banks must keep customers informed

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by Kay Murchie
British Bankers' Association – banks must keep customers informed” /> </div> <p>According to the British Bankers’ Association (BBA), financial institutions need to do more to ensure their customers are kept informed.</p> <p>Chief Executive of the BBA, Angela Knight, said that banks need to make people more aware of banking issues. She added that the banking industry is becoming complex so consequently the industry should offer more information about its procedures. The Association also feels that the banking industry must explain the business better and provide better security. </p> <p>Recently, a report by JD Power and Associates established that the majority of UK banking customers were satisfied with their bank and the services they offer.</p> <p>The BBA is the representative of all banks operating in the UK, it has 200 members that collectively operate 130 million personal accounts.</p> <p>Discuss this in the <a href=Finance Markets forums

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