‘Emergency cash’ available from NatWest and RBS

The RBS has launched a new service to customers who have lost their debit or are the victim of theft.

These customers will be entitled to an ‘emergency cash’ service which provides a cardless method of obtaining funds from any RBS group ATM. (The group comprises The RBS, NatWest, Ulster Bank and Tesco Personal Finance).

Customers will be able to call the bank’s ‘Lost and Stolen’ helpline and request access to the Emergency Cash facility. They will be notified that they can withdraw cash of up to £300 using this service, however they will be asked a series of stringent security questions. The Emergency Cash facility will be free of charge until Friday 11 January, after which there will be a fixed fee of £5.

Once the customer has completed the security questions, a unique PIN that is valid for one use only will be issued. The PIN must be used within 3 hours by visiting any RBS ATM and then press any of the six blank (numberless) keys on the machine’s key pad. The ‘Emergency Cash’ facility will then appear on the ATM and the customer simply needs to key-in the PIN number and follow the instructions to access their emergency cash.

Paul Geddes of The RBS Group, said it is an inconvenience to be without your debit card, particularly over the holiday period. Consequently, we have launched the new Emergency Cash service to provide customers with a lifeline when they have lost their debit card or had it stolen and need urgent access to the funds in their bank account. It is a simple and secure service and will be invaluable to our customers.

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