I agree with the above article. The level of customer service is disgraceful. I think HSBC think because they are a massive bank they can get away by behaving like they don’t care about their customers.

The only time you will receive any customer service or feedback from anyone, is if they are benefitting from you. For example I wanted to bring 50,000 over and put it into an instant savings account. I needed to open a new savings account with HSBC, so I spoke to customer services who stated someone from my local branch would call me to arrange an appointment. I received a call the next day from a lady at the branch asking if I wanted to switch my mortgage over. I simply answered no; I just want to open a savings account. She advised me that someone would call me the next day to open the account. I am still waiting for a call!!!!

I used to work for Barclays and the sad fact of branch staff is that they are only willing to do something that will benefit them by increasing their points total for their bonuses. I know as soon the lady from my local HSBC branch realised I was not moving my mortgage over to HSBC she was not getting any commission and she did not even have the courtesy to arrange for someone else to call me to open a savings account which was all i required.