Comments on: HSBC tops customer service league

By: John

John — Sat, 09 Jan 2010 17:35:49 +0000

I am at a loss to know how they achieved this rating.After correspondence,pointing out that I was disabled and sometimes unable to get to my local branch, I was provided with the same telephone number that sent me to India again.On the occasions that I have rung them, I have been unable to understand the individual I spoke to.
I am now about to move on !!

By: Rouge

Rouge — Mon, 16 Nov 2009 16:00:35 +0000

Exactly, what matters is the service no matter if it is from india or the uk. I am a HSBC customer and have been with this bank since it 1st opened in the u.k and ive always been very happy with its services.

By: Lana

Lana — Sun, 25 Oct 2009 14:00:51 +0000

What’s the big deal if you get the required support from where ever it is.

By: Brian Turner

Brian Turner — Thu, 23 Apr 2009 18:25:43 +0000

Well, trying high street branches is one thing, but trying the telephone support is another. At least with some of the other banks they have UK call centres. It’s ironic that with HSBC you cannot call the local branch without being routed through India first!