American Express to charge £20 “dormancy fee”

”American

American Express has announced plans to start charging customers who no longer use their Amex card.

The £20 per year “dormancy fee” will be charged to all Platinum Cashback credit card holders.

According to Amex’s website, the fee is charged to customers “if the aggregate amount of all transactions [on their account], other than cash advances & balance transfers, that have taken place during the preceding 12 months is £0.”

A spokesperson for the company said the “vast majority” of customers will not be affected by the fee.

Credit card comparison site moneysupermarket.com said the charge comes as “no great surprise”.

“We expect to see more providers introduce similar charges as they seek to recoup the losses they are making on the credit card lending,” said Peter Harrison, moneysupermarket.com’s credit card expert.

Keeping dormant accounts open costs credit card companies money, Harrison explained.

Customers wanting to avoid the charge need only to use their Amex card once per year.

Amex also announced that it has also reduced the top rate of cashback on its Platinum card to 1.25%.

EDITORS NOTE: I have no idea why so many American Express customers think Finance Markets is connected to the credit card – we’re not.

So please stop trying to publish your account numbers and names on our website, as this is plainly a security risk to you!!

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Comments (140)

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  1. Mrs Patricia Brazier says:

    I await your response thank you.

  2. Mr Roger Grant says:

    I do not wish to use your card and have not done so for many years. Please cancel the £20.00 dormancy fee.
    R.A.Grant

  3. We wish to close the account and the fee removed Many thanks Eileen Kelly

  4. ALEXANDER DEMPSEY says:

    Instructions on statement directed me to this website to close my account and have the fee removed yet the website does not make clear how to do this!!?? Indeed I closed this account about 10 years ago and have never had a card since. A dormancy fee will certainly not be paid. PLEASE CANCEL THIS FEE.

  5. Polly Joel Mitchell says:

    I wish to close the account and have the fee removed, how do I get confirmation that this has been donee?

  6. patrick n fox says:

    please cancel my card which you sent to me during oct 2009 and has never been used.

  7. Cliff Marlow says:

    I have today 20 November 2012 telephoned your customer service on 0845 6042 532 and cancelled my credit card thus cancelling the proposed dormancy fee of £20.
    Kind regards
    Cliff Marlow

  8. Mr Gordon Mathison says:

    Please close my account and cnfirm that this has been done

  9. Susan Mary Shorrock says:

    Please cancel my account as I do not wish to pay the dormancy fee.

  10. David E.C. Abbott says:

    cancel my card immediatly
    If I have not used it I don’t need it!!!
    David Abbott

  11. Roberts Lieberman says:

    I received your statement saying you will charge me a dormancy fee of £20. I would now like to close my account and have this fee removed. Please confirm that you have received this. Roberts liberman

  12. Roberts Lieberman says:

    Thank you. R. Liberman

  13. p ramlal says:

    Hi everyone, please dont bother to write here because I just called them and stated that i will not be paying this fee and requested cancellation of the card. They willingly obliged withour dispute. Their website is also misleading andso is the letter that drove us all to this website.Best wishes.

  14. Stephen David says:

    Have already advised you to cancel this card and close the account. Please make sure to remove this dormancy fee from your records forthwith.

  15. leslie harrison says:

    i would like to cancel my american express card could you tell me how to do this as i want to close my account thank you
    L harrison

  16. Harold Henley says:

    Please cancel my BA / American Express credit card ending 32003, as I do not wish to pay the Dormancy Fee.

    Please remove the fee,confirm this has been done and the card cancelled.

    Thanking you,

    Harold Henley
    haroldhenley@sky.com

  17. keith oakes says:

    november 20120 i want to close this account and have the fee removed club no 99952079 mr k oakes

  18. g. masiello says:

    Please cancel my £20 fee and close the credit card account,I do not need it.

  19. `Grayson Jones says:

    I wish to cancel my card and see the fee removed

  20. jackie Starbuck says:

    I cancelled this card 2Years ago ! please remove the fee and cancel the card. please send final statement showing zero .

    Jackie Starbuck

  21. antony skinner says:

    Please make your instruction to cancel this irrelevant fee clearer. I wish to close the account and have the fee removed. Seems like a case for the FSA.

    Thankyou
    Tony Skinner

  22. FRANK ROBERTSON says:

    cancel card

  23. Peter Fisher says:

    I wish to close my account. Would you please make the necessary arrangements and remove the fee.

    Regards

  24. Marlena de Vere Hunt says:

    Please will you cancel the British Airways card and the 20 pound dormancy fee.I do not need this card and indeed did not request it.

  25. Claudio Capaldo says:

    Have just received a statement of account, asking for £20, please note that I shall not pay this amount, I have never used a card, and do not wish to either. Have tried to cancel the card as suggested but there is no clear information on how to do this.

  26. VIOLET LOUIE HUNT says:

    I WISH TO CLOSE MY ACCOUNT AND HAVE TH FEE REMOVED

  27. HILARY PHILLIPS says:

    Please remove the £20 dormancy marker and close my account immediately. I stopped using my American Express card when it changed from the lovely clear plastic with blue hologram which made it stand out from the crowd. The replacement cards are dull and ordinary.

  28. HILARY PHILLIPS says:

    Please remove the £20 dormancy fee and close my account immediately. I stopped using the card when it changed from the lovely clear plastic with blue hologram which made it stand out from the crowd. Everywhere I used it, it was always commented upon how different it was. The replacement card is dull and ordinary.

  29. Lorna Young says:

    I cancelled this card years ago as I was not using it. Can you please amend your records and remove the fee please.Many thanks Lorna Young

  30. mr robert craig anderson says:

    I wish toc close my account and have the fee removed.

    Many thanks,

    Robert.

  31. mr robert craig anderson says:

    Thank you for closing my account and removing the fee.

    robert.

  32. sam newton says:

    I wish to cancel my card please tel me how? by return I do not intend paying your unadvised charge

  33. sam newton says:

    I do not understand your reply I just require your confirmation the charghe has been cancelled along with my card

  34. W Thompson says:

    Please cancell my account and remove the dormancy fee

    Thanks
    Wayne Thompson

  35. tom mccalllum says:

    I NO LONGER HAVE A AMEX CARD PLEASE CLOSE MY ACCOUNT AND REMOVE THE FEE
    THANK YOU

  36. g s akers says:

    cancel my card and the dormancy fee

  37. g s akers says:

    cancel my american express card also the £20 dormancy fee

  38. Glyn Jones says:

    Please close this account and have £20.00 fee removed immediately.

  39. nigel dorothy says:

    my account was closed more than 12 months ago, but you are still claiming this £20fee.

  40. 3791-964710-91008 Mr Ian Byrne says:

    Please cancel my Dormancy Fee of £20 and close my account. Thank you, Ian Byrne

  41. Rajinder says:

    As many people have already mentioned….I was surprised get this letter charging me £20.00. As recommended l visited the website but can find no link to cancel my account. I WOULD LIKE THIS ACCOUNT TO BE CLOSED AND FEE REMOVED. i AM NOT GOING TO LEAVE MY ACCOUNT DETAILS BUT WOULD REQUEST THAT YOU EMAIL ME SO THAT THIS CAN BE ACTIONED

    MANY THANKS
    Raj

  42. please cancel my credit card as i dont use it often enough and cancel £20 dormancy fee

  43. Ann Hailwood says:

    I wish to close my account and have the fee removed but I cannot find instructions on how to do this on the website address you provided.

    Please do this for me.

  44. Ann Hailwood says:

    Please cancel my card and remove dormacy fee.

  45. g s akers says:

    cancel my card and dormancy fee

  46. John Colman says:

    Please close my account forthwith and remove the £20.00 Dormancy Fee.

    Many thanks

    John Colman

  47. WILLIE MELVILLE(3764-699096-51005) says:

    please close this account and cancel the dormancy fee which I knew nothing about.

    Willie Melville

  48. JOHN COX says:

    I have received a request for payment of £20 for a Dormancy Fee,
    I have never used this account, and all my American Express Cards
    were cancelled and destroyed more than 2 years ago.Please confirm you have now closed this account and remove the Dormancy Fee.

  49. Julian firman says:

    Please close my account immediately!

  50. Roma Frost says:

    I would like to cancel my card and have the dormancy fee removed