Call centres with a conscience create 10,000 jobs

| November 12, 2009
Call centres with a conscience create 10,000 jobs

A new business venture aims to create 10,000 jobs in some of the UK’s most deprived communities.

Call Britannia, a call centre business, will open ten new call centres in unemployment hotspots over the next seven years.

A spokeswoman for the company said clients will include telecoms companies, utility firms, and public sector organisations.

Call Britannia is being financed by Karen Darby, founder of the Simply Switch price comparison site.

“We believe we can be highly successful commercially, while at the same time delivering a huge benefit to the local community and the individuals who work for us,” Darby said.

“Call Britannia will be a contact centre business with a conscience,” she added.

“Rather than avoid the worse-off areas of the UK, we’ll base ourselves directly in them.”

Staff at the call centres will be given a minimum of six months’ employment, including a month of training.

After the six month ‘incubation period’, staff will be given help to find jobs in other call centres.

“We’re passionately committed to providing sustainable work opportunities for those who need it most,” Darby said.

The first Call Britannia centre opened this week in Croydon.

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