Travel agents sell rip-off insurance

| May 25, 2010
Travel agents sell rip-off insurance

Travel agents are selling rip-off travel insurance policies to British holidaymakers, Which? has claimed.

An undercover investigation by the consumer advice group found travel agents selling policies worth just £20 for up to £80.99.

Over half of the travel agents visited (17 out of 29) failed to provide basic details of the insurance policies they sold.

Six travel agents failed to enquire about pre-existing medical conditions, and none of the 29 explained what would happen if pre-existing medical conditions were not declared.

Which? said travel agents need to get their act together if they want to continue selling insurance.

“You expect travel agents to be experts in all aspects of booking a holiday, but our research shows that’s not always the case when it comes to insurance,” said Rochelle Turner, Which? spokesperson.

“If travel agents want to sell insurance, they must train their staff properly so customers can feel confident they’ve bought the right policy.

“Otherwise, they should stop selling it altogether and leave it to the experts.”

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