|    FM Home   |    FM News   |    FM Forum   |    FM Blog   |    20th of January 2018
|   Banking  |   Insurance  |   Property  |   Mortgages  |   Economy  |   Investments  |   Credit Cards  |   Debt  |   Loans  |   Pensions  |   Companies  |  

Banking News feed Banking News

All Financial News feed All Financial News

Lloyds sees rise in complaints

Bookmark and Share

by Kay Mitchell

Lloyds Banking Group, which is 43% owned by the taxpayer, has revealed a rise in customer complaints in the second half of 2010.

The banking giant, which runs the Halifax and Bank of Scotland, received 329,761 complaints in the six month period – a 14% rise compared with the same period a year earlier.

According to the bank, the rise in complaints was attributed to the sale of payment protection insurance policies – which the bank ceased selling in July 2010.

Commenting, Martin Dodd, the group’s director of customer services, said 40,000 branch and call-centre staff had been retrained to handle the complaints.

The bank also highlighted that progress has been made and the number of complaints about its banking services declined 12% to 154,555 in the six month period.

The announcement comes shortly before the bank reveals its 2010 profits.

Discuss this in the Finance Markets forums

Story link: Lloyds sees rise in complaints

News posted: February 24, 2011

Financial Services:

Related financial stories to: Lloyds sees rise in complaints:
Previous: «
Next: »

Visited 3581 times, 2 so far today

No Comments

No comments yet.

RSS feed for comments on this post.

Sorry, the comment form is closed at this time.

Tags: ,