Debit card transactions declined by Yorkshire and Clydesdale

| March 6, 2012
Debit card transactions declined by Yorkshire and Clydesdale

Customers of Clydesdale and Yorkshire Bank have been experiencing problems with debit cards being declined due to computer changes.

The problem initially occurred while the banks, which are both part of the National Australia Bank (NAB), were transferring their systems operations to an external contractor on Sunday morning.

Problems with some Mastercard debit transactions persisted until Monday morning.

Customers also experienced problems between 1200 and 1300 GMT on Tuesday.

Credit card payments were not adversely affected and ATMs were also working normally.

The banks have apologised to customers whose debit cards were declined and have promised to deal sympathetically with customers who suffered a financial loss as a result of the problem.

Many customers have complained about the issue on Twitter, Facebook and other social networks.

On Facebook Tracy Petty wrote: “Can’t believe just bn 2 pay rest o my hols money on my card n wouldn’t let me pay it that’s Yorkshire bank 4 u. Thanks 2 my wonderful b. Friend we can still go coz he payed.”

Northern-Munky tweeted: “Yorkshire Bank, doing a bang up job of ruining my day with the kids. £13 lunch bill declined, despite online banking showing plenty. CHEERS.”

NBNK is believed to be considering a bid for Clydesdale and Yorkshire banks, which are to undergo a strategic review by parent company NAB.

The review could lead to the banks either being sold or floated on the stock market.

NAB launched the review after a decline in margins and earnings at the Yorkshire and Clydesdale banks.

Last year NBNK failed in it bid to acquire hundreds of branches from Lloyds Banking Group.

The bank was established following the banking crisis to create a new and better retail bank in the UK and to help consolidate the British banking industry.

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