Phone fraudsters stealing bank card pins
Fraudsters using a phone scam to trick bank card holders into revealing their pin numbers stole £750,000 in the first four months of this year.
This is the same amount stolen through this scam in the whole of last year.
The fraudster telephones a bank customer, often someone elderly or vulnerable, telling them that their account has been subject to fraud and therefore their credit or debit card needs replacing.
The fraudster reassures the customer by suggesting they hang up and call the bank back, so they can be confident the call is genuine.
However, the customer is either given a bogus number or the fraudster stays on the line, tricking the customer into believing they are connected to the bank.
The customer is then told to key in their pin number on their phone and a courier is sent to collect the card, putting both card and pin number into the hands of the con men.
Detective Chief Inspector Paul Barnard, of the Dedicated Cheque and Plastic Crime Unit, said: “If you become a victim of this type of crime, you should contact your bank in the first instance.
“If you have friends or relatives who you feel may be vulnerable to this, please help them to be more aware of the potential risks and what to look out for.
Victims of the scan should have their loss refunded by the card holder.
In other banking news, both Barclays and Santander have been experiencing technical problems with their online banking websites, with customers unable to access their bank accounts online.
Santander has now resolved the issue, and Barclays is working to fix the problem with its site, which was re-launched in January following an upgrade.