RBS to refund charges caused by computer failure

| July 10, 2012 | 0 Comments
RBS to refund charges caused by computer failure

The Royal Bank of Scotland (RBS) has promised to refund any bank customers who suffered a loss as a result of the recent computer failure.

Customers of other banks can claim if they have been affected, as well as the millions of Natwest, RBS and Ulster bank account holders who were unable to access their funds as a result of the breakdown.

RBS will refund all charges incurred as a result of the IT problems, including late-payment fees and overdraft charges, as well as any interest lost.

It has opened a Help Point on the NatWest website with a notice saying:

“We will automatically reimburse all our customers’ fees, charges and interest on their current accounts, credit cards, mortgages and loans where they have been charged or overcharged as a result of the incident.”

The help point provides an online form for customers to get in touch with the bank over any problems as well as two telephone numbers – a freephone number: 0800 656 9639, and a local rate number: 0161 931 9959.

Customers can also visit a local branch for assistance.

The bank has also promised that no customers will have their credit rating affected by the recent crisis and will write to customers explaining how they get obtain a free credit report.

The bank’s chief executive, Stephen Hester, is launching an independent investigation into the computer failure, which prevented customers from accessing their online bank accounts.

Meanwhile Barclays customers were also been affected website problems earlier today.

A power failure led to a fault which prevented customers accessing the front page of the website.

However, customers were still able to access their accounts and the problem was quickly resolved by routing the power through a different location.

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