Ulster Bank resumes normal service after IT glitch

| July 17, 2012 | 1 Comment
Ulster Bank resumes normal service after IT glitch

Service at Ulster Bank should now be back to normal for most customers, following a computer failure almost a month ago at parent company RBS.

The technical problem left 100,000 Ulster Bank customers without access to their accounts.

NatWest and RBS customers also experienced problems after the computer failure on 19 June, but most of these accounts had been updated a week later, although problems persisted for some.

All systems at Ulster Bank are now reported to be “running as normal”, with just a small number of outstanding transactions still to be processed.

These should be dealt with over the next few days.

Ulster Bank’s chief executive Jim Brown assured customers that they would not be out of pocket as a result of the incident.

He said: “In terms of fees and charges, customers that have been impacted should not be incurring fees as a result of the incident.

“We’ve already reversed the fees and charges for June.

“The third thing we’re looking at is credit bureau. We want to make sure that nobody’s credit rating has been impacted.

“Lastly many of our customers have been inconvenienced during this period as well, so we’re working on a range of options as to how we address that.”

Around 500,000 of Ulster Bank’s 1.9 million customers were affected by the technical failure.

Meanwhile, global property expert Jones Lang LaSalle has warned that 50 per cent of bank branches could close in the next eight years.

A study by the company suggests that banks will increasingly use multi-channel routes to market, with the number of high street branches declining.

Instead, banks will provide 24-hour access to call centre staff through video conferencing, and will increase their online and mobile banking services.

James Brown, head of European retail consulting at JLL, said: “The UK retail banking landscape is changing.

“New entrants are emerging, which is good for competition and consumer choice, but these operators will not want to absorb all the legacy property portfolios that the UK banks have amassed.

“As we have seen in retail, the new route to market is multi-channel, and the role of physical space in this mix is changing.”

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  1. Tow says:

    Jan,

    I think you need to ask some UB customers if things are back to normal, rather than what they say in their press releases.

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