Nationwide debits payments twice after ‘human error’

| July 26, 2012 | 0 Comments
Nationwide debits payments twice after ‘human error’

Customers of Nationwide building society may have been charged twice for Visa debit card transactions, due to a ‘human error’.

The accounts of customers who made debit card payments on Tuesday 24 July may have been debited for a second time on Wednesday 25 July.

The mistake has led to many of the building society’s 4 million current account holders going overdrawn.

The accounts will now be corrected overnight, the building society promised.

Nationwide has been attracting customers from High Street banks such as RBS, which recently suffered a computer breakdown leaving NatWest and Ulster Bank customers without access to their money.

It took RBS weeks to sort the problem out and is expected to cost the banking group tens of millions of euros in compensation for Ulster Bank customers alone.

Nationwide has promised that none of its customers will suffer any financial loss as a result of the mistake.

In a statement, it said: “We have identified an issue where some current account card transactions made on the 24th July were duplicated on 25th July.

“This is a one off isolated incident and is down to human error.

“The duplicated transactions will be corrected overnight.

“We would like to apologise for the inconvenience this has caused and we can assure customers that should they incur any related charges these will be refunded in full.”

Many of Nationwide’s customers have contacted the building society via its @AskNationwide Twitter account.

Nationwide customer Pete Robinson tweeted: “My nationwide account on line this morning: £56 tesco debited on the 24th same £56 tesco debited on 26th. Cheers.”

Following the computer problems at RBS, the Libor rate-rigging scandal at Barclays and money laundering allegations at HSBC, Nationwide has been gaining customers.

On 13 July the building society reported a 67 per cent increase in the number of customers switching their main current account to Nationwide each week.

It remains to be seen if the exodus to Nationwide continues after the latest blunder.

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