City Watchdog criticises banks over customer complaint handling
City Watchdog, the Financial Services Authority (FSA), has criticised the UK’s largest High Street banks for the poor way they handled their customers’ complaints. Five of the banks, who have not been identified, have agreed to make “significant” changes to the way it handles complaints. However, two of the banks are being investigated further and may [...]
City Watchdog criticises banks over customer complaint handling
