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HSBC tops customer service league

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04-23-2009, 03:50 AM

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HSBC tops customer service league

HSBC is the best high street bank for customer service, according to mystery shopper research by Prophet.The innovation strategy consultants found that of the ten banks surveyed, only HSBC and Citi offer a customer experience ‘above expectations’.Barclays came in third place behind HSBC and Citi, providing a customer experience that met expectations.Lloyds TSB and the [...]

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