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Columbus Direct Home Insurance Review


by Oliver Thompson

Columbus Direct Home Insurance

Columbus Direct Home Insurance

Columbus Direct have been selling insurance for over twenty years, including travel insurance, car insurance and home insurance.

Their Home Insurance offers the following benefits:

- Optional level of contents cover
- 48 hour money back guarantee
- Up to £1.5 million buildings insurance
- Up to £300,000 contents cover
- Up to 20% discount for combined buildings and content cover
- 24 hour emergency claimline

Columbus Direct Customer Experiences

As with all insurance companies, there are always complaints, usually regarding customer services, and Columbus Direct is no different.

Columbus Direct claims to be cheap, and not surprisingly, a number of customers complain about the level of service they get from a low price.

However, many other Columbus customers are genuinely surprised at the excellent customer services staff. The 24 hour emergency helpline is a bonus with a large payoff, and a number of customers point out that they have never been left on hold – even after phoning several times.

This contrast between the perceived poor value for money and the worthy company-customer relationship is prevalent throughout most customer experiences.

Overall Review

Columbus Direct offers a competitive price on their home insurance policy. They also offer a wide range of benefits when you sign up.

However, with low price comes a potential trade off in quality of service.

Even still, the excellent level of customer service displayed by the company makes up for the shortfall in the actual service provided. It all depends on what you value more.

The bottom line with all insurance, is that you need to ensure you have the cover you need first, and worry about price second.


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News posted: March 12, 2009

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