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Direct Line Home Insurance Review: Save 25% online

by Oliver Thompson

Direct Line Home Insurance

Directline home Insurancequote

Direct Line is one of the UK’s biggest and most well-known insurance companies. They currently have more than 5 million customers, and are part of the Royal Bank of Scotland Group.

Direct Line make a point of not being listed on price comparison websites which would otherwise raise policy costs due to finder fee payments to them.

Direct Line Home Insurance offers the following benefits:

Now offering 25% online discount

- Buildings insurance up to £1,000,000 as standard
- Contents insurance up to £50,000 as standard
- Annual travel insurance available on Home Insurance Plus policies
- 24 hour emergency helplines


- New for old contents replacement, excluding clothing
- Guarantee for 12 months on home repairs
- Cover for contents in transit when moving house
- Alternative accommodation if your home is rendered uninhabitable by an insured event
- Cover for money in the home up to £500 and office equipment up to £5,000
- Approval of 95% of their claims over the phone
- Call centres in the UK

They also offer optional extra cover with their ‘Home Insurance Plus’.

Website: Direct Line Home Insurance

Direct Line Customer Experiences

As with all major insurance companies, there are always complaints.

While Direct Line Car Insurance claims to settle 95% of all claims over the phone, the company doesn’t state how long an average claim takes to settle.

Some customers report that some claims can take far longer than they would expect.

Other complaints come from long-term customers who automatically renew at the end of their insurance have been surprised to learn that they no longer have such a competitive rate by comparison to other providers.

Overall Review for Direct Line home insurance

Direct Line impress with their competitive prices and the simple and rapid signing-up process.

However, it seems the trade off comes when it is time to make a claim. With some customers feeling that they get poor help and advice on offer, making the claim is not a welcoming prospect.

As with all insurance, staying abreast of changes in terms of renewal quotes is a good idea. Direct Line can hike up renewal quotes substantially. However, this may be overcome, as some customers have found out, by cancelling the policy and applying afresh through the website!

Website: Direct Line Home Insurance


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