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Aviva Home Insurance Review


by Oliver Thompson

Aviva Home Insurance

Aviva Home Insurance

Aviva is the fifth largest insurance group, and the largest insurance services provider in the UK.

They are the leading provider of life and pension products in Europe, with over 45 million customers worldwide.

Aviva offer the following benefits with their home insurance policies:

- Up to £50,000 contents insurance free when you purchase buildings insurance (only if you have had 3 years claims-free on your current buildings and content cover)
- Free-phone claims line open 24 hours a day
- New for old replacement on your contents (excluding clothing and linen)
- Home computer and home entertainment equipment automatically covered for accidental damage
- Replacement locks if you lose your house keys
- Optional protection for your no-claims discount if you’ve been claim-free for 5 years
- Only approved professionals for home repairs.

Aviva Customer Experiences

In general, the most common complaints refer to the length of time taken to have a claim processed, which is actually fairly common among home insurers.

Others complain that the cost of the service is not competitive, not least for renewal costs that can be higher than most expect.

Otherwise, the company has a good customer care record.

Overall Review for Aviva Home Insurance

Aviva Home Insurance receives a surprising number of complaints, especially considering the otherwise well received and praised insurance services otherwise provided by Aviva.

However, most complaints seem focused on the length of time to get a home insurance claim completed, which is a remarkably common complaint raised across most home insurance providers.

The main thing to watch for is a price increase on renewal, so it’s probably worth shopping around after your first year, or else challenging Aviva to match its original quote.


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Story link: Aviva Home Insurance Review


News posted: February 10, 2009

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