Comments on: Saga Motor Insurance Review

By: Pigou

Pigou — Sat, 21 May 2011 08:21:13 +0000

Never use Saga Again!

The contact staff are rude and unhelpful. I was told to ‘take the bus’ after my car was a writeoff in an accident!

I was left totally upset. Over a month after the accident, I am still chasing for some reply!

No one returns my calls. They only care when it comes to taking money out of accounts.

By: Irene Graham

Irene Graham — Wed, 13 Apr 2011 20:52:22 +0000

My 85 year old GIL had a car insurance renewal quote for twice the usual annual premium of now £1100!!! We used Go compare and have now insured her with L&V for half of that with better conditions! (no excess, breakdown, legal, accident etc.). When we approached SAGA, her current insurer, regarding the price match promise they stalled and said they needed “more info” even though they had plenty and tried to stress her into going with them. If she was not so fit for her age they would have just renewed and ripped her off as she is on monthly payments. Disgusting ripping off the elderly generation banking on them not understanding or not checking. I will report this to the authorities. :-( what a sad world we live in…

By: Joan FitzGerald

Joan FitzGerald — Fri, 11 Mar 2011 07:56:22 +0000

Why are Insurance Companies allowed to claim off insurers if their car is stolen, declared a write off, found by the police, no trace of the driver.I as a victim of such a crime, have received my renewal with an Increase of approx £1,000 on a second hand 1.4 10 year old car.Which as a pensioner I cannot afford. Makes life extremely difficult when (a) I’m dependent on the car due to disability and no family to offer help. All this means loss of independance

By: daniel mc entee

daniel mc entee — Tue, 08 Mar 2011 06:51:47 +0000

i was rear ended,by a taxi ,saga claimed they sent an engineer to see my car,which in fact was not true,they sent me a letter saying sorry about that,i was fully comp then told me the address of the company being Westminster taxi insurance ,they gave me the wrong one so again sayed sorry then claimed my car is worth £280 ,less £250 excess.so would give me £30 told them no,then the money was to be £550 less excess ,got £850 in the end,do not use this company ,AA is the same company run by aromas,leave well alone,still waiting for ombudsman over a year and two months i had personal accident cover i paid for this as they would not pay out now can not work due to damage to my back can not stand or walk any distance ,still waiting for the court to deal with it accident was on 17 nov 2006.

By: Sheila Quinn

Sheila Quinn — Thu, 03 Mar 2011 17:50:19 +0000

I am disgusted with saga, they have just taken unauthrise payment out of my bank account, I had cancelled my direct debit, of £8.00, which was monthly, they took out £21 by setting new direct debit (without authoristaion) have reported to Bank, police, finnancial ombudsman.

MICHAEL PARKINSON should not be front man for them.

By: Steve Maxwell

Steve Maxwell — Sun, 09 Jan 2011 19:51:35 +0000

Saga
Are the biggest rip offs in the Insurance industry, No wonder they contact the over 50s As they think everybody goes senile!!!! after that age , and dont read emails , they put the insurance up every year above everybody else in the industry. Just keep away from this company , as they are robbing you all.

Thanks Steve

By: Robert Dodd

Robert Dodd — Thu, 09 Dec 2010 11:57:10 +0000

Beware if trying to use the “price guarantee”, I tried to last year, all agreed over the phone, but when push came to shove, SAGA response was sorry you have not sent enough documentation,etc etc, very shoddy. Ended up paying almost twice the price of competitive like for like quote.

By: les sullivan

les sullivan — Mon, 15 Nov 2010 14:19:06 +0000

saga absolutely stink. I had a minor bump in jan 2010 , thought every thing would be sorted , then in july had a summons from crown court for £11,200 under my name saying that as saga had not paid the claim they were taking me to court . informed saga who said not to worry as they were going to attend court and fight it . now november and i have had a default summons as still not paid . I now have to use solicitors to fight my case , inept company who don”t care about the customer .

By: Jake Drummond

Jake Drummond — Sat, 13 Nov 2010 13:22:32 +0000

Saga continued to bill us quarterly for a vehicle we sold in August 2010, asking for a renewal in January 2011. They say they did not receive the phone call or the certificate returned to them two days afer we sold the car, and need proof from DVLA that we sold it then. That means donloading a form, posting it to DVLA along with a fee, and waiting 28 days for it’s return, then Saga will process the form and will “CONSIDER” if a refund is due!
Their phone staff are very sarcastic, which is not really much help.

By: Trevor Nunn

Trevor Nunn — Thu, 11 Nov 2010 00:04:58 +0000

I would never use Saga again and I am telling all my family and friends never to use them and to stop using them if they do. I had to cancel when my car broke down and as a pensioner couldn’t afford to repair it. I expected a cancellation fee but they wanted 3 months premium. What a rip off. On top of that they hike the premium every year by an above average amount. Avoid this company.