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Swiftcover Car Insurance Review

by Oliver Thompson


Swiftcover Car Insurancequote

Swiftcover is one of the newest insurance providers around, having only been in business for a few years. It is also unique by offering its insurance completely online. It is now also part of the Global Axa Group.

Swiftcover offer the following benefits for their car insurance:

- Completely online insurance, meaning no need to wait for documents to arrive in the post
- Customer helpline based in the UK
- Free collection and delivery in the event of a claim, including free cleaning inside and out once it is repaired
- Review and track claims online 24/7
- 5 year workmanship guarantee on all repairs carried out by approved repairers

According to an analysis of 13.7 million quotes on Moneysupermarket over 2010, where Swiftcover returned a quote, Swiftcover was the Cheapest car insurance for 1 in 5 people.

Website: Swiftcover website

Swiftcover Customer Experiences

Swiftcover car insurance seems to suffer from a mixed personality. Almost as many customers are pleased with the service as are disappointed with it.

Swiftcover are good at winning over new customers with cheap car insurance, a range of discounts and benefits, and a simple signing up process. This has made them one of the cheapest car insurers around.

Many customers hail the friendly and rapid service offered by the company staff, even when a claim has been made. Some customers were genuinely surprised at some of the perks offered by the company, such as a choice of approved repairers and hire car services.

On the other hand, other customers come away disgruntled with the service. Bizarrely, many of these complaints refer to the poor customer service on offer, which some felt to be frustratingly slow and often very unhelpful.

Additionally, some customers claim to have waited several hours on the phone to talk to staff regarding a claim.

Overall Review for Swiftcover Car Insurance

Swiftcover car insurance is one of the most competitive around, and with that financial saving there isn’t necessarily a lack of value for money.

While some customers approve of the level of help and advice on offer, others are frustrated by it. It seems that this, like the level of bureaucracy, can be caught on either a very good day or a very bad day.

Otherwise, Swiftcover come out well among car insurance providers, with most reviews positive, and when it comes to making a claim, the majority of times this should be quick and straightforward.

Website: Swiftcover website


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