Tag: mis-selling

Banks still pushing sales despite mis-selling

Banks still pushing sales despite mis-selling

Consumer group Which? claims that bank staff are still under pressure to sell products to customers, despite the recent scandals over mis-selling. Mis-selling of Payment Protection Insurance (PPI) has cost banks over £10m in compensation to customers, but bank staff are still being driven by sales targets and incentives to sell products to customers. According […]

December 10, 2012 More
CPP fined by FSA for insurance mis-selling

CPP fined by FSA for insurance mis-selling

Card insurer CPP faces the joint-largest mis-selling fine ever imposed by watchdog the Financial Services Authority after it was found to have mis-sold insurance products. As well as the £10.5m fine, the group expects to pay out £14.5m in compensation to both private individuals and businesses who were mis-sold products. The FSA found that CPP’s […]

November 15, 2012 More
Barclays follows Co-op in banning sales incentives

Barclays follows Co-op in banning sales incentives

Barclays is changing its bonus system for 18,000 branch and call centre staff, following a similar move by the Co-operative bank. Barclays is ending the practice of awarding staff commission for selling financial policies. Like the Co-op, Barclays will now provide bonuses for good customer service rather than for meeting sales targets. Antony Jenkins, who […]

October 10, 2012 More
Co-operative Bank bans sales incentives

Co-operative Bank bans sales incentives

The Co-operative Bank has banned sales incentives for its branch staff and replaced them with an incentive system which rewards good customer service with bonuses of up to £400 per quarter. Around 3 per cent of branch staff were offered incentives to sell products. The Co-op plans to introduce the new customer service incentive scheme […]

Which? calls for Big Change to bank culture

Which? calls for Big Change to bank culture

Consumer watchdog Which? has launched a new campaign calling for banks to put customers first. The ‘Big Change’ campaign will put pressure on the banking sector to focus less on profits and more on the services they offer. Its launch precedes a meeting of the Parliamentary Commission on Banking Standards in December, which will consider […]

September 19, 2012 More
Bank of England may end free in-credit banking

Bank of England may end free in-credit banking

A director of the Bank of England has warned that official intervention could be considered to end the ‘dangerous myth of free in-credit banking’. Andrew Bailey has already spoken out against free banking in relation to the mis-selling of financial products. In a speech made available to media, he reiterated his concern, saying that it […]

May 24, 2012 More
Homeserve faces mis-selling investigation

Homeserve faces mis-selling investigation

HomeServe, which provides emergency insurance cover and domestic repairs to households in the UK, is to be investigated by the Financial Services Authority (FSA). Issues over the possible mis-selling of household emergency policies were uncovered last October during an internal review at the Walsall-based company. Homeserve’s call centre staff were found to be selling ‘Complete […]

May 23, 2012 More
CPP Group fears collapse

CPP Group fears collapse

CPP Group Plc, which provides credit card and identity protection, claims that a mis-selling investigation by the Financial Services of Authority (FSA) could put it out of business. The FSA has been reviewing the firm for a year following complaints over the way it sold card protection and identity protection products. The regulator has now […]

February 21, 2012 More
Banks and insurers failing victims of PPI mis-selling

Banks and insurers failing victims of PPI mis-selling

The Financial Ombudsman Service (FOS) has criticised banks and insurance companies for their slow response to payment protection insurance (PPI) compensation claims. The huge numbers of PPI claims are overwhelming UK banks, with the result that customers are becoming tired of waiting and are taking their cases to the FOS. The FOS says that number […]

January 6, 2012 More
Homeserve to outsource complaints operations

Homeserve to outsource complaints operations

Home repair company Homeserve has announced plans to outsource its complaints handling operations. It previously handled complaints from its call centre in Walsall, but complaints were found to have been dealt with incorrectly during last winter’s period of severe weather. Homeserve received an unprecedented number of calls and some of its customers were forced to […]

December 14, 2011 More
HSBC extends compensation to more NHFA customers

HSBC extends compensation to more NHFA customers

Following the recent revelation that HSBC subsidiary NHFA mis-sold asset-backed investment products to elderly people in care, HSBC has promised to consider complaints dating back to before it took over NHFA in 2005. The decision means that HSBC could face thousands more potential claims for compensation, adding to the £30m compensation bill it already expects […]

December 9, 2011 More
HSBC mis-sold bonds to elderly investors

HSBC mis-sold bonds to elderly investors

HSBC subsidiary NHFA, which offered advice on financial provision for people in long-term care, has been fined £10.5m by the Financial Services Authority (FSA). NHFA was found to have mis-sold asset-backed investment products to 87 per cent of 2,485 elderly people or their representatives, who bought the products to fund care costs. The products were […]

December 5, 2011 More
Mis-selling scandal costs Homeserve £10 million

Mis-selling scandal costs Homeserve £10 million

Homeserve revealed today that it expects to spend around £10 million on overhauling its sales practices following the recent mis-selling scandal. The decision by repair and insurance group Homeserve to suspend sales activity after problems with its selling practices came to light will also result in significant costs. The reduction in marketing is expected to […]

November 22, 2011 More
PPI customers may face tax bill

PPI customers may face tax bill

Customers who were mis-sold payment protection insurance (PPI) are liable for tax on the compensation they receive. The Financial Services Authority awarded compensation to PPI customers who had been mis-sold policies, plus 8 per cent interest on the money they originally spent on the policy. This interest is subject to tax it has been revealed, […]

November 14, 2011 More
Yorkshire agrees merger with N&P

Yorkshire agrees merger with N&P

It has been confirmed that Yorkshire Building Society will merger with smaller rival Norwich and Peterborough (N&P) Building Society. The announcement comes after much consolidation in Britain’s mutual sector, as a result of funding pressures. Meanwhile, the news comes after N&P, which is Britain’s tenth largest society, was fined earlier this week by the Financial […]

April 20, 2011 More
N&P fined for mis-selling Keydata products

N&P fined for mis-selling Keydata products

The Financial Services Authority (FSA) has today announced that it has fined the Norwich and Peterborough Building Society (N&P) £1.4 million for giving unsuitable advice on its Keydata products. The Watchdog said the group failed to properly assess the financial circumstances of many of its customers and often designated them as having a higher tolerance […]

April 18, 2011 More
Yorkshire Building Society in talks with N&P

Yorkshire Building Society in talks with N&P

It has been revealed that Yorkshire Building Society is in talks with smaller rival Norwich and Peterborough (N&P) which could lead to an acquisition. The announcement comes after much consolidation in Britain’s mutual sector, as a result of funding pressures. Late last year, Coventry Building Society and Stroud & Swindon merged, creating a business with […]

March 20, 2011 More
Watchdog announces changes for financial advisers

Watchdog announces changes for financial advisers

Following a review, City watchdog the Financial Services Authority (FSA) has announced financial advisers must hold accreditation if they want to provide independent or restricted advice from the start of 2013. The FSA said retail investment advisers will need to possess a Statement of Professional Standing (SPS) if they want to give independent or restricted […]

January 20, 2011 More
N&P reported to have mis-sold investments

N&P reported to have mis-sold investments

Norwich & Peterborough Building Society has been hit with claims of mis-selling of investments between 2006 and 2009. The building society, which is Britain’s tenth largest, is expected to receive letters tomorrow from solicitors acting on behalf of 250 customers, demanding compensation for investment advice they received in the society’s branches about its Keydata products. […]

September 13, 2010 More
Record fine for A&L for mis-selling PPI

Record fine for A&L for mis-selling PPI

The Financial Services Authority (FSA) has given Alliance & Leicester (A&L) a record fine of £7 million for mis-selling payment protection insurance (PPI). The FSA found that the bank had trained its staff to put pressure on customers who questioned the inclusion of optional PPI in a loan. During the period January 2005 to December […]