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News Tag: NatWest

November 1, 2012

Junior ISAs fail to take off

by Jan Harris
Junior ISAs fail to take off
A year has passed since the government replaced Child Trust Funds with Junior ISAs (JISAs) but more than half of parents are unaware that they exist, according to research by friendly society Family Investments Children born between 1 September 2002 and 2 January 2011 were eligible to open a Child Trust Fund and to receive a contribution of up to £500 from the ...




October 8, 2012

Security concerns over NatWest mobile banking app

by Jan Harris
Security concerns over NatWest mobile banking app
NatWest bank has suspended its Get Cash app which allows customers to withdraw money from a cash machine without a debit card, according to a report by the BBC. Customers request the cash on their mobile and a 6 digit pin is generated which they then enter at the cash money to withdraw funds. However, Radio 4's Money Box programme reported ...




July 26, 2012

NatWest hit by IT problems again

by Jan Harris
NatWest hit by IT problems again
A further IT problem is affecting customers of NatWest bank, just weeks after an IT failure in June left NatWest and Ulster Bank customers without access to their funds. As before, NatWest customers are finding that they cannot access their accounts and their cards are being rejected in stores and restaurants. On its Twitter feed, @NatWest_Help , the bank said: "Some customers ...




July 17, 2012

Ulster Bank resumes normal service after IT glitch

by Jan Harris
Ulster Bank resumes normal service after IT glitch
Service at Ulster Bank should now be back to normal for most customers, following a computer failure almost a month ago at parent company RBS. The technical problem left 100,000 Ulster Bank customers without access to their accounts. NatWest and RBS customers also experienced problems after the computer failure on 19 June, but most of these accounts had been updated a ...




July 4, 2012

£50,000 ‘lost’ following RBS computer glitch

by Jan Harris
£50,000 ‘lost’ following RBS computer glitch
Consumers and businesses are still suffering from the aftermath of the software failure which hit the RBS group two weeks ago. NIAVAC, a small Belfast-based firm claims that £50,000 in electronic payments has disappeared from its account with Ulster Bank. It was also revealed this week that some RBS and NatWest customers had duplicate debits taken from their accounts. It is believed ...




June 29, 2012

NatWest, RBS and Ulster Banks still affected by IT failure

by Jan Harris
NatWest, RBS and Ulster Banks still affected by IT failure
Some customers of NatWest, RBS and Ulster Bank are still experiencing difficulties in accessing their money, with problems caused by an IT failure dragging on into another weekend. Although the group claims that 99% of RBS and NatWest accounts are now up to date, hundreds of branches are opening with extended hours again this weekend to deal with ...




June 27, 2012

99% of RBS and NatWest accounts now updated

by Jan Harris
99% of RBS and NatWest accounts now updated
Most RBS and NatWest customers should now find that their accounts are up to date, although Ulster Bank customers may still be experiencing difficulties following the computer problems which started more than a week ago. With 99% of RBS and NatWest accounts updated, the banking group will turn its attention to Ulster Bank, whose customers are still suffering delays. It ...




June 25, 2012

NatWest customers still facing problems

by Jan Harris
NatWest customers still facing problems
Last week’s computer error is expected to continue causing problems for customers of Royal Bank of Scotland, NatWest and Ulster Bank until Tuesday, the bank said yesterday. The problems started after a software update was carried out on Tuesday. The update stopped transactions going in and out of customers’ accounts during the night, leaving customers unable to access their money. Although the ...




June 22, 2012

NatWest extends opening hours after computer glitch

by Jan Harris
NatWest extends opening hours after computer glitch
Many NatWest branches will extend their opening hours today and over the weekend to help customers affected by this week’s computer failure. Although the underlying technical issue is believed to have been resolved, many customers are still having difficulty in accessing their accounts, and account balances are still not being updated properly overnight. Although Wednesday night’s payments have now been processed, some of ...




June 13, 2012

App enables cardless cash withdrawals at ATMs

by Jan Harris
App enables cardless cash withdrawals at ATMs
The Getcash smartphone app allows Royal Bank of Scotland and NatWest customers to withdraw money from a cash machine without using a card. Up to £100 a time can be withdrawn at 8,000 RBS, NatWest or Tesco branded ATMs, by customers who have downloaded the free app to their phone. This is significantly less than the £300 limit on a ...




January 11, 2011

FSA fines RBS and NatWest

by Kay Mitchell
”FSA
The Royal Bank of Scotland (RBS) and its NatWest subsidiary have been fined by the Financial Services Authority (FSA) for “multiple failings”. The fine of £2.8 million was imposed because there was an "unacceptably high risk that customers may not have been treated fairly" due to not handling customers routine complaints in a proper manner. The FSA said the fine included delays in customer ...




November 9, 2010

Post Offices to branch out by serving RBS and NatWest customers

by Kay Mitchell
”Post
It has been revealed today that customers of Royal Bank of Scotland (RBS) and NatWest will be able to access their bank accounts through Britain's 12,000 post offices. The announcement comes after Postal Affairs Minister, Edward Davey, recently said he was concerned that some banks do not allow customers at post offices to conduct transactions, unlike ...




April 15, 2010

Firms collapse due to late payments, according to research

by Kay Mitchell
”Firms
A report by RBS and Natwest has found a growing number of small and medium-sized firms are suffering as their customers make late payments. While late payments can be a major headache for many companies, it can be particularly harmful to SMEs, who rely on regular incoming payments. If payments do not arrive on time, companies have to use their ...




January 6, 2010

Lenders woo current account holders with mortgage offers

by Gill Montia
”Lenders
Banks are increasingly tempting their current account holders with mortgage offers, as they seek to become "one-stop shops" in financial services. Research from financial products analyst, Defaqto, suggests the number of mortgage offers available exclusively to current account customers is on the rise. According to the firm, Abbey offers free valuations and cash back on certain mortgages to their Abbey or ...




September 23, 2009

RBS and NatWest named top mortgage providers

by Gill Montia
”RBS
Royal Bank of Scotland (RBS) and its NatWest subsidiary are heading the list in a survey of the UK's most competitive mortgage lenders, by Evaluate Technologies. The firm, which specialises in "cutting edge" technology for the financial services sector, studied the market over the three months to the end of August and awarded top place to the majority state-owned group. HSBC ...




September 9, 2009

Is RBS pre-empting the Supreme Court?

by David Masters
”Is
Consumer advice sites Moneyfacts and uSwitch.com have reacted with cynicism to the Royal Bank of Scotland's (RBS) decision to lower overdraft fees. RBS and sister bank NatWest cut unauthorised overdraft fees in half to £15 earlier this week. Charges for bounced cheques were reduced from £38 to £5. The changes come ahead of a ruling by the Supreme Court which will decide whether the ...




September 7, 2009

RBS cuts overdraft charges ahead of Supreme Court decision

by Kay Mitchell
”RBS
Royal Bank of Scotland (RBS), which is 70% owned by the Government, has slashed its overdraft charges - ahead of the decision by the Supreme Court over whether or not the Office of Fair Trading (OFT) can regulate these charges. The changes, which come into effect on October 1, will also affect NatWest customers and will see the ...




July 17, 2009

O2 and NatWest team up to bring pre-paid Visa card

by Kay Mitchell
”O2
O2 is to enter the UK’s personal finance market, by forming an alliance with NatWest, by launching a Visa pre-paid cash-card service. The first products from O2 Money, with the backing of NatWest, are two cash cards, designed to give people more control of their money. The cards will be in circulation from next month at no ...




June 12, 2009

NatWest launches student account

by David Masters
NatWest launches student account
NatWest yesterday launched its 2009 student account, offering a free five-year 16-25 Railcard and up to £2,000 interest-free overdraft. The Railcard, worth £130, provides 1/3 off rail travel for 16-25 year olds, and can also be used for special student discounts at hundreds of high street and online stores. Overdraft facilities on the account increase the longer a student is at university. Starting at £1,250 in ...




June 1, 2009

RBS offers customers free security software

by David Masters
RBS offers customers free security software
Royal Bank of Scotland (RBS) and NatWest have unveiled greater security protection for their online banking customers. Customers of banks in the RBS Group, including RBS, NatWest, and Ulster Bank, will now be protected from hackers, viruses, and Trojans with Rapport security software. The software offers additional security on top of anti-virus and firewall packages, giving warnings of phishing attacks, and preventing Trojans ...