Tag: PPI mis-selling

Barclays site slow to load during upgrade

Barclays site slow to load during upgrade

The BBC today reported that around 10 per cent of Barclays’ customers are experiencing delays when they try to access online banking. The bank has been phasing in improvements to its site since January and the rebuilt site is proving slow to load today, which is one of the busiest days of the month for [...]

March 30, 2012 | 5 Comments More
Banks write to customers over PPI mis-selling

Banks write to customers over PPI mis-selling

Banks are writing to millions of customers advising them that they may have been mis-sold payment protection insurance (PPI), following the release of new guidelines by the Financial Services Authority (FSA). The FSA estimates that between four million and 12 million letters will be sent out, but not everyone who has been mis-sold PPI will [...]

March 6, 2012 | 0 Comments More
PPI complaints soar

PPI complaints soar

Complaints to the Financial Ombudsman Service (FOS) from consumers who were mis-sold payment protection insurance (PPI), increased by 57 per cent to 30,301 between October and December 2010, compared with the previous three months. PPI complaints now make up 54% of the FOS’s workload. The FOS, which only deals with PPI complaints that financial firms [...]