American Express to charge £20 “dormancy fee”
American Express has announced plans to start charging customers who no longer use their Amex card.
The £20 per year “dormancy fee” will be charged to all Platinum Cashback credit card holders.
According to Amex’s website, the fee is charged to customers “if the aggregate amount of all transactions [on their account], other than cash advances & balance transfers, that have taken place during the preceding 12 months is £0.”
A spokesperson for the company said the “vast majority” of customers will not be affected by the fee.
Credit card comparison site moneysupermarket.com said the charge comes as “no great surprise”.
“We expect to see more providers introduce similar charges as they seek to recoup the losses they are making on the credit card lending,” said Peter Harrison, moneysupermarket.com’s credit card expert.
Keeping dormant accounts open costs credit card companies money, Harrison explained.
Customers wanting to avoid the charge need only to use their Amex card once per year.
Amex also announced that it has also reduced the top rate of cashback on its Platinum card to 1.25%.
EDITORS NOTE: I have no idea why so many American Express customers think Finance Markets is connected to the credit card - we’re not.
So please stop trying to publish your account numbers and names on our website, as this is plainly a security risk to you!!
I wish to close my account and have the fee removed.
Thank you Mrs Lone Reddin
Have written 4 times to cancel & chopped up my card, but NIL response. they can shove their impertinent demand for money where the monkey shoved its nuts!
Please cancel my account I no longer use this card.
Rachel Kelly
I wish to have the dormancy fee cancelled and close the account.
Many thanks
Dave Prowse.
I wish to have the account closed and the fee removed
Many thanks
A C Layton
I would like to close my account and have the fee removed.
Thanks
I am not sure what you mean by “Your comment is awaiting moderation”
I do not use the card… I did not know that I had one …. so please cancell all cards etc.
how dare you send me a bill for not using this service I will not pay this fee and demand you the charge off and close this account which has never been used
I do not wish to continue with my Americsn Express card. Please cancel and delete the DORMANCY FEE.
Regards
B H BARR
I am not prepared to pay this dormancy fee. Your website does not tell me how to close my account and have the fee removed. Kindly do that asap
Have not used card for years and did not activate 07/10 please have dormancy fee cancelled
I HAVE DONE AS YOU ASKED REGARDING CLOSING THIS ACCOUNT AND I HAVE NOT FOUND ANY MEANS OF DOING SO. I WANT TO CANCEL THIS ACCOUNT AND THE FEE AS OF NOW. PLEASE SEND ME THE MEANS TO DO SO AS I AM NOT DUE TO PAY FOR A CARD I DO NOT USE. PREVIOUSLY I CALLED TO CANCEL THIS CARD AND IT WAS AMERICAN EXPRESS THAT ASKED ME TO KEEP THE CARD AND THEY CANCELLED THE FEE. I SHOULD HAVE BEEN GIVEN NOTICE OF ANY CHARGES BEFORE THE YEAR END DATE.
William Johnston
I have never asked for these cards or used them and the last ones were returned to you in pieces asking you to remove me from your records. I have no intention of sending you any money and would like you to cancel the cards as previously requested.
John Yarnold
i ask you to close my account.(on the phone)but you still sent me the card. i did not activate the card. so i am not going to pay this £20 . fees. so please i am asking to cancelled my account.ihave no intention to use this accounts
many thanks
raj kumar
I wish to close the account and have the fee removed.
Many thanks,
Chris Love
I want to cancel my card and remove the £20 pound fee.
Many thanks
I don’t want to use this account can you closed for me
Thank you
Amazed you have the ordasity to charge a £20 fee, I have never used the card, as a lot of places do not take american express, you tell us to visit a web site,as to no were can you see were to take off this charge!!!!!. Canel it now and e-mail me conformation.
Not Happy.
I have not had any use for this card for years and no longer
own same, have no idea how, to close my account, using this
system as advised in the letter recieved,dated,26/11/2012.
I can only hope, this email, being on the dormancy site will be
read by the people, who installed it, and will act, upon my instructions
and close my account , waiving the dormancy fee.
please cancel my account and have the £20.00 fee removed.i have not used the account for years.thank you.
I wish to close my account, I have not used this account for several years and I do not own an American Express credit card.
Please could you kindly close my account and have the fee removed.
Thanks.
Wei Sai.
Was told to visit this website to have £20 dormancy fee removed but cannot find a more direct way of doing this apart from leaving this comment. I have been in credit with this account for a number of years and am frankly disgusted that I should be asked for this fee. I trust it will be removed immediately and my account shut down. Thank you.
Sheelagh loan
was told to visit this website to have £20 dormancy fee removed but cannot find a more direct way of doing this apart from leaving this comment. I have been in credit with this account for a number of years and am frankly disgusted that I should be asked for this fee. I trust it will be removed immediately and my account shut down. Thank you.
Sheelagh Sloan
Please cancel card with immediate effect,never again with ‘AMEX’
I put in a request for my account tobe cancelled as I have distroyed my card has this been done???
Received claim for “dormancy fee”. I have had little use for American Express. Not always acceptable in retail/restaurants, etc. Often extra charge is made if I should use American Express. As an individual this extra is not acceptable.Interest rate is higher than other cards I have.
Please remove my name and card and remove “dormancy fee” from my account.Advise this has been done a.s.a.p.
“Dormancy Fee” is due for payment by 21 December 2012. Please expedite removal of this unwarranted charge before this date as stated in my account !
Donald Fulton. 02/12/12.
Please cancell the dormancy fee for my husband and myself as we need to close the account which we have never used and have no intention of doing so in the future. My husband’s name is Mr William Thomas Roberts of the same address.
You state to visit this site in order to cancel card and waive dormancy fee. Where are the instructions? NOT GOOD!
I wish to close my account and waive dormancyfee.
You state to visit this site in order to cancel card and waive dormancy fee. Where are the instructions? NOT GOOD!
I wish to close my account and waive dormancy
fee.
I wish to close the account.please have the stg 20 removed
i wish to close the a/c please cancel the £20 fee thaanks
never used that card it was cut in half as soon as i got it and i would be very annoyed to be charged for it take my name off your list
I wish to close the account and have the free removed
I cancelled my card in January and have just received a dormancyfee.I have gone to the website to cancel as directed by yourselves and yet i am unable to do so. Is this yet another way of getting money from us.
I decided not to use this card when I saw your exorbitant charges,please remove the dormancy fee of £20.00.I have torn the card up and will not be using your services again…..ever
I want to cancel my card and avoid £20
many thanks
A k walia
please close the account and remove the fee
I closed my account long ago and I have not had a valid Amex card for several years.
Please close my amex account immediately and remove the dormancy fee
best wishes
Marion Caldwell
Please remove my details and charges removed.
I refer to your recent statement demand for a dormancy fee on my account. I would confirm that as I have never used the card since it was initially offered to me and do not intend to use it in the future having already destroyed it I require you to close the account and withdraw the proposed dormancy fee.