NatWest hit by IT problems again

| July 26, 2012 | 0 Comments
NatWest hit by IT problems again

A further IT problem is affecting customers of NatWest bank, just weeks after an IT failure in June left NatWest and Ulster Bank customers without access to their funds.

As before, NatWest customers are finding that they cannot access their accounts and their cards are being rejected in stores and restaurants.

On its Twitter feed, @NatWest_Help , the bank said: “Some customers may have issues with their online banking and using their debit cards at the moment.

Working as hard as we can to resolve.

We’ll post updates as soon as we have more information.”

Last month’s IT failure was due to an error by RBS staff in Edinburgh – NatWest and Ulster Bank are part of the RBS group.

RBS is already facing a hefty fine over June’s IT issues and the Financial Services Authority is expected to warn banks that their creaking IT systems should be upgraded.

In a day full of IT problems, Nationwide building society has debited some current account customers twice for debit card transactions made on Tuesday.

Up to 2 million transactions are believed to be affected, with the building society attributing the problem to human error.

Meanwhile a Lloyds TSB cashpoint in Ipswich has been dispensing ‘free money’.

Police had to be called to the scene, where a large crowd had gathered.

The cashpoint issued double the amount requested to around 30 people.

Bank staff eventually turned the machine off and Lloyds TSB said it would not try to recover the money.

A spokesperson for Lloyds TSB said: “For a very short period of time, the ATM was mis-dispensing cash while the branch was closed.

“It’s quite difficult to trace all the payments, because they won’t all be our customers, so it’s unlikely we will take any action.

“We apologise for any inconvenience caused.”

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