Tag: consumer rights

Government to crack down on hidden credit card charges

Government to crack down on hidden credit card charges

Tougher rules are to be brought in to protect consumers from hidden credit card charges and premium-rate phone calls to customer service departments. The Government has launched a consultation on how to implement the changes, which are required under a European Consumer Rights Directive and will apply to countries across the European Union. The new [...]

August 21, 2012 | 0 Comments More
FSA exposes banks’ disdain for customers

FSA exposes banks’ disdain for customers

Senior managers of the UK’s high street banks have been labelled a “disgrace” for failing to take customer complaints seriously. The Financial Services Consumer Panel (FSCP) said the way banks handle customer complaints is “lamentable”. The comments came after a review by the Financial Services Authority (FSA) found that senior staff in the majority of [...]

April 29, 2010 | 0 Comments More
EU: Bank fees violate consumer rights

EU: Bank fees violate consumer rights

Banks are letting customers down and violating customers’ rights with opaque borrowing rules and incomprehensible fees, a European commissioner said this week. Meglena Kuneva, consumer protection commissioner, said: “Retail bankers are letting consumers down. “There is widespread evidence that basic consumer principles are being violated.” Kuneva made the comments at the launch of an EU [...]

September 24, 2009 | 0 Comments More
OFT clamps down on vehicle matching scam

OFT clamps down on vehicle matching scam

The Office of Fair Trading (OFT) has declared that “time is up” for vehicle matching rogue traders who cost UK consumers an estimated £3 million a year. Last year, Consumer Direct, OFT’s advice service, received 1,600 complaints about vehicle matching scams, although the real number of victims is believed to be far higher. Victims are [...]

May 29, 2009 | 0 Comments More
Comparison sites mislead on excess

Comparison sites mislead on excess

Consumer advice group Which? has criticised several price comparison websites for failing to provide customers with accurate information. Which? investigators examined six of the most popular price comparison sites, and found that on some sites, car insurance quotes were given with a different excess to what the customer asked for. Some websites, including Gocompare.com, altered [...]

January 30, 2009 | 0 Comments More
Taxpayer-owned banks pressured to stop overdraft fees

Taxpayer-owned banks pressured to stop overdraft fees

Banks are under pressure to back down from their multi-million pound court appeal in favour of overdraft charges. The banks are currently appealing a High Court ruling from last April that allowed the Office of Fair Trading (OFT) to determine the fairness of bank charges. Some banks were known to charge customers up to £39 [...]

January 22, 2009 | 1 Comment More