Tag: Homeserve

Which? highlights unnecessary insurance costs

Which? highlights unnecessary insurance costs

According to two separate reports by consumer champion Which?, insurance customers are facing unnecessary costs. Which? has found that 10 out of the 12 largest water companies are promoting pipe insurance from third parties such as Homeserve. This insurance costs consumers more than £100m in total and in many cases it is unnecessary Which? claims. [...]

April 18, 2012 | 0 Comments More
Homeserve’s woes continue

Homeserve’s woes continue

Emergency household repairs company Homeserve is taking longer than expected to get back on track after its operations were suspended last October. The company expected customer numbers to fall by 5% this year but it has increased this estimate to 8% and announced the loss of 200 jobs. It estimates that renewal revenue in 2013 [...]

Homeserve to outsource complaints operations

Homeserve to outsource complaints operations

Home repair company Homeserve has announced plans to outsource its complaints handling operations. It previously handled complaints from its call centre in Walsall, but complaints were found to have been dealt with incorrectly during last winter’s period of severe weather. Homeserve received an unprecedented number of calls and some of its customers were forced to [...]

Mis-selling scandal costs Homeserve £10 million

Mis-selling scandal costs Homeserve £10 million

Homeserve revealed today that it expects to spend around £10 million on overhauling its sales practices following the recent mis-selling scandal. The decision by repair and insurance group Homeserve to suspend sales activity after problems with its selling practices came to light will also result in significant costs. The reduction in marketing is expected to [...]

Homeserve back in business

Homeserve back in business

Homeserve, which provides emergency insurance and home repairs on boilers, plumbing and domestic appliances, has restarted its telesales operation. The company closed its call centre on 31 October following a review by Deloitte which highlighted problems with its sales processes. Homeserve initiated an immediate re-training programme for its call centre staff and has now started [...]