Tag: Ulster Bank

Ulster Bank announces compensation for IT errors

Ulster Bank announces compensation for IT errors

Ulster Bank has revealed details of a scheme to compensate customers who were left out-of-pocket following a major IT failure earlier this summer. The problem started on 19 June following a software update by parent company Royal Bank of Scotland which left thousands of customers without access to their accounts. Transactions were disrupted for NatWest [...]

August 31, 2012 | 0 Comments More
Ulster Bank resumes normal service after IT glitch

Ulster Bank resumes normal service after IT glitch

Service at Ulster Bank should now be back to normal for most customers, following a computer failure almost a month ago at parent company RBS. The technical problem left 100,000 Ulster Bank customers without access to their accounts. NatWest and RBS customers also experienced problems after the computer failure on 19 June, but most of [...]

July 17, 2012 | 1 Comment More
£50,000 ‘lost’ following RBS computer glitch

£50,000 ‘lost’ following RBS computer glitch

Consumers and businesses are still suffering from the aftermath of the software failure which hit the RBS group two weeks ago. NIAVAC, a small Belfast-based firm claims that £50,000 in electronic payments has disappeared from its account with Ulster Bank. It was also revealed this week that some RBS and NatWest customers had duplicate debits [...]

July 4, 2012 | 0 Comments More
NatWest, RBS and Ulster Banks still affected by IT failure

NatWest, RBS and Ulster Banks still affected by IT failure

Some customers of NatWest, RBS and Ulster Bank are still experiencing difficulties in accessing their money, with problems caused by an IT failure dragging on into another weekend. Although the group claims that 99% of RBS and NatWest accounts are now up to date, hundreds of branches are opening with extended hours again this weekend [...]

June 29, 2012 | 1 Comment More
99% of RBS and NatWest accounts now updated

99% of RBS and NatWest accounts now updated

Most RBS and NatWest customers should now find that their accounts are up to date, although Ulster Bank customers may still be experiencing difficulties following the computer problems which started more than a week ago. With 99% of RBS and NatWest accounts updated, the banking group will turn its attention to Ulster Bank, whose customers [...]

June 27, 2012 | 1 Comment More
NatWest customers still facing problems

NatWest customers still facing problems

Last week’s computer error is expected to continue causing problems for customers of Royal Bank of Scotland, NatWest and Ulster Bank until Tuesday, the bank said yesterday. The problems started after a software update was carried out on Tuesday. The update stopped transactions going in and out of customers’ accounts during the night, leaving customers [...]

June 25, 2012 | 0 Comments More
NatWest extends opening hours after computer glitch

NatWest extends opening hours after computer glitch

Many NatWest branches will extend their opening hours today and over the weekend to help customers affected by this week’s computer failure. Although the underlying technical issue is believed to have been resolved, many customers are still having difficulty in accessing their accounts, and account balances are still not being updated properly overnight. Although Wednesday [...]

June 22, 2012 | 0 Comments More