Weak PIN may leave fraud victims without compensation

| December 4, 2012
Weak PIN may leave fraud victims without compensation

Santander is introducing changes to its terms and conditions which could leave victims of card fraud without compensation if the bank can show they have been negligent.

Santander’s customers must use a unique four-digit PIN number on each of their credit and debit cards.

Using the same number for several cards can be considered ‘negligent’.

The numbers used must not be a date of birth, or other easily guessed numbers.

Customers must also shield their number when entering it into an ATM or terminal, and CCTV footage may be viewed to see if customers have been careful.

Customers who use a mobile phone for transactions must use a passcode to activate the handset.

It is expected to other banks will follow Santander’s example and introduce the changes from January next year.

If banks can show that customers have been negligent they may be able to refuse to refund losses.

Card fraud increased by 9 per cent in the first half of this year to £185 million and levels of card fraud tend to increase during the festive season.

As well as fraud occurring at ATMs and terminals, online fraud is also a major problem.

Payzone, which provides payment processing and card acceptance terminals, is warning shoppers to aware of possible scams.

The UK is one of the top three targeted countries in the world for credit card fraud, and suffered 69 per cent of all phishing attacks worldwide in August this year.

Phishing scams mis-direct customers to fake website, where they are invited to enter credit card details which are then stolen.

Steve Almond, Head of Card Acceptance, said: “Never click on any suspicious links, always check the security certificates of any websites that you’d like to shop at, and make sure your accounts are secured with a strong password”.

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  1. Paul says:

    Quote:

    Steve Almond, Head of Card Acceptance, said: “Never click on any suspicious links, always check the security certificates of any websites that you’d like to shop at, and make sure your accounts are secured with a strong password”.

    bit of a laugh that… Santander say not to store a link to their on-line bank signon but to search for the latest SANTANDER link. It would be reasonable to think that this might be like http://WWW.SANTANDER.CO.UK/signon or http://WWW.SANTANDER.COM/signon

    what you actually get if you follow their link is:

    http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&canal=CABBEYCOM&cid=1237889419188&empr=Abbeycom&launch=NO&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_ViewSelector

    and they expect us to check links…..