The Association of British Insurers has warned that time is running out to ensure that UK home owners in areas at risk of flooding can afford to insure their properties in the future. A voluntary flood agreement between the government and the insurance industry expires in June 2013. Under the current agreement, which started in [...]
Compensation paid to consumers who were mis-sold Payment Protection Insurance (PPI) reached a record £379m in November, compared with £268m in October. PPI was routinely sold alongside loans to protect re-payments if the customer fell ill or became unemployed, but many people were sold policies that were invalid because they did not meet the qualifying [...]
Car insurance premiums increased in 2011, despite a fall in the third quarter of the year, the AA reports. Based on its ‘Shoparound’ price index, which takes the average of the three cheapest quotes from several insurance providers, the AA says that premiums have increased by 15.3% compared with a year ago. The average comprehensive [...]
Insurance firms Direct Line and Churchill have been fined for making alterations to files before submitting them to the Financial Services Authority (FSA). In 2010 the regulator asked for 50 files to be submitted so that it could assess how the firms handled customers’ complaints. The request was part of an ongoing inquiry by the [...]
Complaints to the Financial Ombudsman Service (FOS) from consumers who were mis-sold payment protection insurance (PPI), increased by 57 per cent to 30,301 between October and December 2010, compared with the previous three months. PPI complaints now make up 54% of the FOS’s workload. The FOS, which only deals with PPI complaints that financial firms [...]
Car insurance costs are spiralling and claims for whiplash injuries are one of the main causes, according to a new report by MPs, launched today. Although the number of road accident casualties has fallen by 23 per cent in the past six years, the number of motor insurance injury claims has grown by 70 per [...]
Stormy weather caused the number of car insurance claims to shoot up by 28% in the first five days of the New Year, the AA has revealed. Many parts of the UK suffered winds of up to 90mph resulting in thousands of pounds worth of damage to vehicles. Cars were hit by an array of [...]
The Financial Ombudsman Service (FOS) has criticised banks and insurance companies for their slow response to payment protection insurance (PPI) compensation claims. The huge numbers of PPI claims are overwhelming UK banks, with the result that customers are becoming tired of waiting and are taking their cases to the FOS. The FOS says that number [...]
Soaring motor insurance premiums have prompted an investigation by the Office of Fair Trading (OFT), which could lead to a Competition Commission inquiry into the industry. Car insurance premiums increased by 12 per cent between 2009 and 2010 and by a further 9 per cent in the first nine months of this year. The average [...]
Home repair company Homeserve has announced plans to outsource its complaints handling operations. It previously handled complaints from its call centre in Walsall, but complaints were found to have been dealt with incorrectly during last winter’s period of severe weather. Homeserve received an unprecedented number of calls and some of its customers were forced to [...]
Two companies have announced new travel insurance policies this week, just in time for people setting off for their Christmas breaks. Insurance provider Hiscox has launched a new policy for all members of the family, whether they are travelling in Europe or further afield. The policy offers up to £10 million emergency medical cover, up [...]
The government has warned that car insurance premiums for female drivers could rise by £326 when a European Court of Justice directive comes into force in December 2012. It has launched a consultation on how the decision to ban gender pricing in insurance contracts will affect the UK. The ruling will mean that insurance companies [...]
In its latest Real Retirement Report, insurance company Aviva suggests that people over the age of 55 are ‘significantly poorer’ now than they were a year ago. The average income of people over 55 has fallen 4 per cent over the last year, and high-levels of inflation mean that in real terms their income has [...]
According to Churchill Car Insurance’s latest survey, over 123 million working hours are lost annually because workers are sitting in traffic jams. The cost to the UK economy of this lost time is estimated at around £752 million a year. Around 50 per cent of drivers set off for work early and leave late in [...]
The Association of British Insurers (ABI) today said that motorist should not be charged extra on their motor insurance for fitting winter tyres. The ABI’s members, which together account for around 90% of the motor insurance market, have confirmed that they will not expect motorists to pay additional premium if they fit winter tyres, provided [...]
AA Insurance has warned that uninsured drivers are being let off too lightly by the courts, even though they may be putting people at serious risk. According to the motoring organisation, honest drivers are being let down because uninsured motorists are being given fines and sanctions that fail to reflect the seriousness of the offences [...]
An insurance scam could have left around twenty thousand motorists uninsured according to a report by the BBC. ‘Ghost brokers’ are targeting young drivers who are struggling to afford high insurance premiums, as well as communities where English is not the first language and where residents may not understand how the UK insurance system works. [...]
Homeserve revealed today that it expects to spend around £10 million on overhauling its sales practices following the recent mis-selling scandal. The decision by repair and insurance group Homeserve to suspend sales activity after problems with its selling practices came to light will also result in significant costs. The reduction in marketing is expected to [...]
Pet insurance fraud almost quadrupled last year according to the Association of British Insurers (ABI). In 2010 pet insurance fraud totalled £1.9 million, while in 2009 it was just £420,000 according to the ABI’s figures, although the true scale is believed to be even higher. Policy holders are trying to cheat the system in a [...]
Customers who were mis-sold payment protection insurance (PPI) are liable for tax on the compensation they receive. The Financial Services Authority awarded compensation to PPI customers who had been mis-sold policies, plus 8 per cent interest on the money they originally spent on the policy. This interest is subject to tax it has been revealed, [...]
3.19% five-year fixed mortgage launched
Chelsea Building Society has launched a five-year fixed-rate mortgage at 3.19 per cent. The deal is available on a maximum loan-to-value (LTV) of 70% with a fee of £1,495. The building society’s product manager Jemma Smith said the product “is the lowest five-year fixed-rate mortgage ever to come to the market which is great for [...]
Fewer people declared bankrupt in 2011
The number of people declared insolvent in 2011 in England and Wales declined to 119,850, the lowest level for three years and a fall of 11.3 per cent from a record high in 2010. There was a sharp decline at the end of 2011, when personal insolvencies fell by 5.6% compared with the last three [...]
Government finds land for 80,000 homes
The Government launches its NewBuy mortgage guarantee scheme in March, which will help house buyers by underwriting 95% mortgages on new-build properties up to £500,000 in value. The scheme depends on having sufficient sites available to house builders and housing minister Grant Shapps revealed today that sufficient land for 80,000 properties has already been identified. [...]
Volcanic ash insurance claims to go ahead
Travellers whose flights were disrupted by the Icelandic volcanic eruption in 2010 can now go ahead with insurance claims. Following the eruption of the Eyjafjallajökull volcano in April and May 2010, the Financial Ombudsman Service (FOS) ruled that the resulting volcanic ash cloud, which led to airspace being closed, could be considered a “poor weather [...]
The UK economy needs a fiscal boost of £10 billion to £20 billion in order to avoid another recession, a leading think tank said today. In its annual Green Budget, The Institute for Fiscal Studies calls for Chancellor George Osborne to include a short-term fiscal stimulus in his budget. This would buffer the UK economy [...]
Former RBS chief executive loses knighthood
Fred Goodwin, the former chief executive of the Royal Bank of Scotland (RBS), has been stripped of his knighthood for his role in the bank’s collapse during the 2008 credit crunch. The Queen formally approved the annulment of the honour yesterday, after it was decided Mr Goodwin’s award brought the honours system into disrepute. The [...]
ABI calls for action on flood insurance
The Association of British Insurers has warned that time is running out to ensure that UK home owners in areas at risk of flooding can afford to insure their properties in the future. A voluntary flood agreement between the government and the insurance industry expires in June 2013. Under the current agreement, which started in [...]
Personal debt falls by £377 million
Economic uncertainty and the threat of another recession is causing consumers to take charge of their finances and cut back on debt according to the latest figures from the Bank of England. Personal debt, excluding mortgages, fell by £377 million in December, the biggest fall since records began. Howard Archer an economist at Global Insight [...]
Downing Street won’t micro-manage bonuses
Speaking to the BBC after the Royal Bank of Scotland’s chief executive announced his decision to forgo his bonus this year, the government has said that it will not block bonuses to the bank’s other executives. RBS chief executive Stephen Hester was awarded £963,000 in shares but following pressure from public opinion and MPs he [...]
House prices fell 1.3% last year
The latest figures from the Land Registry show that house prices fell by 1.3 per cent in England and Wales in 2011, with the average property costing £160,384 in December. Prices remained stable at the end of the year, with no change between November and December 2011. The only place in England and Wales where [...]
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