A court ruling writing off a consumer’s £5,126 store-card debt has opened the door for similar cases according to a report by the BBC. Judge Henrietta Manners ruled at Clerkenwell and Shoreditch county court that Santander must write-off the debt on a credit card held by Diana Mayhew. Ms Mayhew’s store card was automatically upgraded [...]
The Financial Services Authority (FSA) has fined Santander £1.5m for failing to explain to customers that some of its investment products were not covered by the Financial Services Compensation Scheme (FSCS). The FSCS is a financial safety net which pays compensation to customers of financial services firms authorised by the FSA, if the firm itself [...]
A study by Santander, one of the world’s largest banks, has revealed that people are funding Christmas this year by dipping into their savings. High unemployment, inflation at around 5 per cent and the threat of another recession are all putting pressure on people’s pockets and causing them to use their savings to pay for [...]
Santander has joined with Moneysupermarket.com to add an extra sweetener to a deal designed to tempt people to switch their bank account. Anyone who switches their main current account to Santander’s Preferred Current Account via the Moneysupermarket.com price comparison site, could receive £30 in Amazon vouchers as well a £300 cashback reward. However, customers who [...]
The Post Office has extended its promise to match the Bank of England Base Rate percentage changes on its savings products, until 1 January 2013. The promise, which was originally planned to run until 31 March 2012, covers the Post Office’s Instant Saver, Reward Saver, Cash ISA and Easy Saver accounts. The Post Office has [...]
Santander has launched an innovative new product which allows customers to receive £1,000 interest almost immediately, on an investment of £12,000. The Upfront Interest Bond has a minimum three-year term and a minimum initial deposit of £10,000 is required. It is only available to Santander current account customers and interest on the bond will be [...]
Santander UK has announced a new savings bond designed for people who want to inflation-proof their savings. The six-year Inflation Linked Savings Bond will pay the percentage rise in the Retail Price Index (RPI) when it matures, on top of the saver’s initial deposit. Savers can invest between £500 to £2 million in the bond [...]
Figures from the Financial Services Authority (FSA) have revealed that the three most complained about British banks are Barclays, Lloyds and Santander. According to the FSA, Barclays received more than a quarter of a million complaints in the first half of 2011. Lloyds received 181,907 complaints in the six month period, while Santander had 168,888 [...]
Spanish banking giant Santander has today revealed its first half profits were hit by costs relating to its mis-selling of payment protection insurance (PPI). The controversial insurance has been a hot topic for some time now and the Financial Services Authority (FSA) introduced a review of the insurance after millions of policies were mis-sold and [...]
Spanish banking giant Santander has announced it will return all of its call centres to the UK from India after complaints from its customers. It will create 500 jobs as part of the process and it is the latest in a series of customer service focus initiatives from the bank. Santander has a major UK [...]
Spanish banking giant Santander has today reported a fall in 2010 net profits, due to changes on bad loan provisions. The bank, which is the euro zone’s largest, said net income fell to €2.1 billion from €2.2 billion a year earlier. Before the changes to one-off provisions, which were put in place as a precautionary [...]
Spanish banking giant Santander has admitted to sending the bank statements of thousands of customers to the wrong addresses following a printing error. The bank, which is now one of the largest on the UK High Street, said current account holders have received the first page of their own statement and pages two and three [...]
It has been revealed this morning that António Horta-Osório, chief executive of Santander’s UK businesses, will replace Eric Daniels, who is stepping down from Lloyds Banking Group. Fifty-nine-year-old Daniels announced in September that he would be retiring next year. Daniels, who is the longest serving CEO at a major British bank, faced heavy criticism following [...]
Spanish banking giant, Santander, has today reported a fall in third quarter profits, due to changes on bad loan provisions. The bank, which is the euro zone’s largest, said third quarter profits fell 13% to €2.1 billion (£1.8 billion) as provisions for bad loans hampered results. Before the changes to one-off provisions, which were put [...]
The bosses of Britain’s top six banks have revealed a £1.5 billion fund, designed to kick-start lending to small businesses. It was announced in August that the chief executives of Barclays, Royal Bank of Scotland, Lloyds Banking Group, Standard Chartered and the heads of the UK operations of HSBC and Santander, would address the shortage [...]
Banking giant Lloyds has received the highest number of complaints in the first half of 2010 with 288,717 gripes. Figures from City regulator, the Financial Services Authority (FSA), said Barclays and Santander were second and third in the complaints league, with 250,667 and 244,978 complaints respectively. The Royal Bank of Scotland (RBS), which like Lloyds [...]
Royal Bank of Scotland (RBS), which is 83% owned by the taxpayer, today announced a profit for the six months ended June, boosted by falling charges for bad debt. The bank posted a net profit of £9 million ($14.3 million) compared with a £1.04 billion net loss in the same period a year earlier. Meanwhile, [...]
Royal Bank of Scotland (RBS) has confirmed it will sell the 318 Williams & Glyn’s network of branches to Spanish banking giant, Santander for £1.65 billion. The majority of the branches are in the North West and will be turned into Santander banks, with the process expected to be completed by December 2011. Commenting on [...]
It has been reported that Spanish banking giant, Santander, is set to acquire the 318 Williams & Glyn’s network of branches from the Royal Bank of Scotland (RBS). According to the Financial Times and Times newspapers, RBS, which is 83% owned by the Government, is expected to confirm the deal later today. However, the deal [...]
Nationalised lender Bradford & Bingley (B&B) today announced it returned to profit in the first half. The bank posted a pre-tax profit of £896 million for the six months to the end of June, after posing a loss of £160 million in the same period a year ago. Meanwhile, operating costs fell from £65 million [...]
Co-operative Bank ends interest-only mortgages
The Co-operative Bank will stop offering interest-only mortgages from next Tuesday, but the decision will not affect existing customers. A recent report by the Independent on Sunday suggested that a quarter of a million people with interest-only mortgages will reach retirement age by the end of the decade with a substantial capital debt still to [...]
Fall in bankruptcies hides rise in personal debt
There was a fall in the number of people going bankrupt in the first quarter of 2012 but more people are experiencing debt problems and many are simply unable to afford the £700 bankruptcy fee. According to the latest figures from the Insolvency Service, 28,723 individuals in England and Wales became insolvent in the first [...]
Financial Ombudsman receives 10% more credit card complaints
There was a 10 per cent increase in the number of complaints made to the Financial Ombudsman Service (FOS) about credit cards last year. A total of 19,183 complaints were made in the year to April 2012, the highest number since records began in 2001, with the majority relating to claims for refunds for unsuitable [...]
Opinions divided over Olympic effect on economy
While research by the Alliance Trust suggests that an economic boost generated by the Olympics will help Britain out of recession, rating agency Moody’s is warning that any benefit will only be short term. Alliance Trust suggests that ticket sales for the event and other consumer spending on Olympic related retail products will cause a [...]
Banks unclear over repeat payment cancellations
Banks’ customer service advisers are unclear about how to cancel Continuous Payment Authorities (CPAs) according to Consumer Focus. Customers are also confused about cancelling CPAs according to the consumer group, even though new regulations were introduced by the Financial Services Authority in 2009 to make the process simpler. The confusion could be causing some people [...]
Mortgages more expensive following SVR increase
Mortgages are more expensive for one million homeowners after the Halifax, the Co-operative Bank, Clydesdale Bank and Yorkshire Bank all increased their standard variable rate (SVR) yesterday. Many mortgages revert to the SVR when a fixed-rate deal comes to the end of its term. Lenders are increasing their SVRs due to the higher cost of [...]
Average house price dipped in March
The average price of a house in England and Wales fell by 0.6 per cent to £160,372 in March according to new Land Registry figures. However, there were wide regional variations with prices falling by 1.8 per cent in London and 4.1 per cent in Wales, but increasing by 5.6 per cent in the North [...]
Leisure costs soar but disposable income falls
The cost of the majority of leisure activities has grown to its highest level for a decade while the amount of income people have left after paying all their bills is falling. According to new research by the Halifax, the cost of football tickets, train tickets, petrol, eating out and going to the gym have [...]
Visa delays launch of V.me digital wallet
Visa has delayed the UK launch of its V.me digital wallet until the autumn, rather than ‘early 2012’ as announced in November. Users of V.me will be able to store their card details in their digital wallet, and will be able to pay online via a smartphone, PC or tablet. V.me will be accessed through [...]
New Atol rules protect online holiday bookings
A scheme that protects holidaymakers if their tour operator collapses has now been extended to flight-plus holidays booked online. The Air Travel Organisers’ Licensing (Atol) scheme will now protect an estimated six million holidaymakers. The scheme is designed to ensure that holidaymakers who book their holiday with an ATOL holder do not lose their money [...]
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